Privacy Policy

Scope of This Policy

This policy applies to emergencywaterremovalhollyspringsnc.com (the "site"), published as Bass Lake Water Removal. Questions about it go to hello@emergencywaterremovalhollyspringsnc.com.

Who Answers Your Call

Bass Lake Water Removal is an informational website about water damage in Holly Springs, NC. Calls placed through this website are answered by or connected to independent water damage restoration companies serving the Holly Springs, NC area. Those independent companies inspect the damage, set the price, and perform all cleanup, drying, and repair work. Details you share on a call are shared with the company you speak with.

The restoration company you speak with sets its own prices and contract terms. That company is responsible for its work and for the way it stores and uses the details you give it.

What We Collect

• Call records: the number you call from, the date and time, the call length, and the general area linked to your phone number.
• Details you give on the call, such as the property address, what got wet, and your insurer.
• Standard request data logged by our host when you load a page, such as IP address, browser type, and the pages you view.

The site has no forms, no accounts, and no sign-ups.

Recorded Calls

Calls placed through the site may be recorded for quality and training. Under N.C. Gen. Stat. § 15A-287, North Carolina allows a call to be recorded with the consent of one party. A call placed from another state follows the consent law that applies to it.

Sharing

Call details go to the independent restoration company you speak with so it can answer your request. We also share information when the law requires it or when it protects the safety and rights of users and others. We never sell personal information.

Where the Site Runs and What It Counts

Cloudflare hosts the site and processes request data to deliver and protect it. The site may use Cloudflare Web Analytics, which counts page views in aggregate and sets no cookies.

The site uses Google Analytics, which sets cookies, to measure visits and clicks on phone links. The Google Analytics opt-out browser add-on turns this off.

Visitors Under 13

The site serves adults dealing with property damage. Children under 13 are not its audience, and we do not knowingly collect information from them.

Requests About Your Information

To learn what we hold about you, or to ask for its deletion, email hello@emergencywaterremovalhollyspringsnc.com. Each request gets the response that applicable law requires. Information held by a restoration company is requested from that company.

Updates

When our practices change, we revise this policy and the date at the top of the page. The Terms of Use cover use of the site. For a restoration company, the number is (919) 555-0173.